Why do property managers have troubles with their security officers? Well the reply to that question may be either complicated or simple. There are lots of factors that can contribute to the problems that a property manager can have with his guards including whom the security guard company is, rules regarding security officers, budgetary constraints, the safety requirements at the property in question, the property manager’s clients, and also the processes and procedures for security guard vendors to name just a few. As being a property manager it is possible to control many of these factors, while the others you can only accept. Of those factors, the simplest to control would be the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges that you simply encounter.
Many property managers believe that it is the responsibility in the security guard services seattle wa to make certain that the level of service that they provide remains at a top level. In truth, many of the difficulties with security officers start out with this erroneous belief. Although no one would dispute the fact that a vendor should provide the best service that they are able to providing, you must realize that security guard companies are an especially unique type of vendor. Most vendors provide you with a service that is certainly usually pretty very easy to verify if the job is being well done. For instance, in the event you hire a landscaper and you also notice that the grass is unevenly cut, then your landscaper will not be performing well. However with most guard companies, the degree of service they provide is usually not easily discernible. Will they be hiring qualified employees? Will they train their guards adequately? Which kind of supervision will they provide? Fortunately, most security guard companies perform a good job at providing adequate company to the majority of their clientele. In reality, with a lot of security guard contracts, the level of service initially meets and sometimes exceeds the property manager’s expectations. Unfortunately, in most of these cases a gradual decline in the quality of services generally seems to occur over time. Some property managers think that this decline in quality will be anticipated with all of guard companies, when the truth is that it really should not be expected.
The best to fix of the four (4) is definitely the feedback that is certainly presented to the security guard company. Irregular feedback to your guard company often means missed opportunities for incremental increases in efficiency. In case you are a home manager who is on-property daily, the depth of feedback that one could provide to your security officer company is probably fairly substantial when assessing the protection guards that you simply see while you are there. You will notice whether or not the guard is in uniform, if the guard knows how to do the job, as well as the guard’s customer service skills. The question then becomes, how are the guards performing after 5pm and on the weekends, during the hours that you will be not there? Have you been still getting the same degree of service? For property managers who definitely are not on property daily, this inquiry is much more significant.
Usually, property managers rely heavily on the input using their clients concerning the performance of security over these off hours. The feedback which is given by a house manager’s clients is probably probably the most significant feedback that may be given, at times much more important or revealing than the property manager’s. Often times, this feedback is only captured periodically and is usually part of a larger client survey. But since this feedback is so important, both guard company and also the property manager should establish a formal process to regularly solicit this kind of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property with all the guard, so seeking regular client feedback ought to always be an ongoing part of the service that any security guard company provides. Typically, with many guard companies you will find a field supervisor or some other management level employee that randomly checks on the guards through the guard’s shift. As the field supervisor is on-property they must be talking with your clients to find out if you will find wfexud comments or suggestions for boosting the service that they are providing. Each guard company should also begin a process to receive comments or suggestions from you or your customers, when something goes well or, more importantly, when something goes poorly. Additionally, those comments and suggestions and then any ensuing corrections or modifications in service ought to be compiled in to a report and tracked. This report should then be presented to the property manager monthly included in the overall security service.
According to this report of client feedback, property managers may have an actionable report that they and the security guard company are able to use to create alterations in personnel or procedures to maintain a high level of service. Property managers should also contemplate providing an abbreviated version with this report to their clients to let them know that the concerns are now being heard and addressed. If these processes usually do not exist, then this security guard company is missing possibilities to increase the service they are providing.
Generally when service quality starts to decline, your customers spot the change and definately will definitely offer understanding of the problem. It occurs much too often which a security guard begins to show poor performance traits that when corrected in a timely manner could eliminate future problems. Your customers can, and must be, your vision and ears when it comes to monitoring your security officer agency, since the more feedback that is given, the more that you are capable of judge the good and bad points of the services that you will be receiving. So engage your customers and keep them involved in defining your amount of security service.